5 Things You’re Not Doing on Facebook (And Should Be)

Dec 2011

fbLast week we began a series devoted to things you may not be doing on various social networks but might want to think about as you plan your 2012 strategy. So far we’ve talked about LinkedIn,Twitter, and YouTube, and today we turn our attention to the socialverse’s 800-pound gorilla: Facebook.

When LinkedIn or Twitter rolls out new capabilities, it’s major news. When Facebook unveils a new bell or whistle, it’s … Tuesday.

Yes, the world’s most popular online hangout loves to shake things up on a regular basis, and the downside is that it’s easy to forget about some potentially useful capabilities as the shiny objects pile up.

That said, here are a few Facebook Page tricks that might have wandered out of your repertoire … and that you might want to bring back into the fold in 2012.

1. Check your Hidden Posts

resonanceDid you know that your Facebook Wall has a spam filter? Your Hidden Posts page (the link is just below the Wall link under your profile pic) acts like the spam folder in your email … and just like the spam folder, it can occasionally trap legitimate communications.

If you check your Hidden Posts regularly, you’re less likely to miss any bona fide communications that somehow get marked as spam—and any buisness opportunities that may be connected with them.

2. Broaden your image horizons

A recent study by Roost shows that images generate 50 percent more impressions than any other type of content. Most people think of Facebook images as photos, but pretty pictures are just one of your options: think charts, screenshots, diagrams, infographics, or even text pasted into a Photoshop file and saved as a JPG. A few examples for your consideration (click each to see the corresponding Facebook post):






3. Check out the new Insights

Recently Facebook updated its Insights analytics to better deliver what Page owners need to see how they’re doing. Among the new additions are:

  • Friends of Fans: The number of people who are Facebook Friends of people who have liked your page.
  • People Talking About This: The number of people who have interacted with your page or its content.
  • Weekly Total Reach: The number of people who have seen any content associated with your page.

If you haven’t yet explored the new Insights, this is the perfect time to do it so you can ramp up your monthly page reviews in 2012.

4. Use Facebook Questions

When Facebook Questions launched earlier this year, they were all over the place. These days, not so much … but they’re still a useful tool for engaging your audience and pulling valuable customer information.

A Facebook Question takes just seconds to set up, and it can yield the kind of research data that companies used to pay big bucks for … or the kind of brain-trust advice that you can’t put a price tag on.

5. Create posts designed for interaction

Some of the most popular Facebook posts out there are the ones that ask fans for their feedback. That could take the form of a trivia question, a fill-in-the-blank statement, a simple open-ended question, or a “Like this post if you …” request.

A few examples:

So, those are my top 5 actions you should be taking on Facebook—what are yours? Leave your tips in the comments; we’d love to hear from you!


Our Clients Are Saying

  • One of the best “vendor” relationships I’ve ever had.

    My company had little or no time to spend on social media. Our needs were to ensure a steady stream of posts across three platforms (Facebook, LinkedIn and Twitter) by harvesting and re-purposing content from our own site and news streams. So I contacted Rachel Parker of Resonance Content Marketing.

    The result was two-fold. Not only did our ranks of followers grew steadily, the steady drip, drip, drip of content helped us train our personnel and direct their own individual social media efforts.

    Rachel and her team are extremely organized and open to discussion and new ideas. They deliver a rapid response to new opportunities — and an overall feeling of being on the same team. One of the best “vendor” relationships I’ve ever had.

  • Professionalism and Sincere Desire to Help

    I just didn’t seem to be able to find the time or the right words to explain what I offer and how my company helps people accomplish their goals. Rachel was able to ask me some questions, do some research and capture my voice while writing my website copy exactly as I needed it to be written.  Now, the copy on my website is much more professional than what I would have created and having this task handled by Rachel and Resonance freed up my time to complete other tasks I am better suited to do.

    It was a joy to work with Rachel. Her professionalism and sincere desire to help was apparent from the first communication until the final delivery. I will definitely use Resonance again and highly recommend their services.

  • Increased our likes and interaction rates

    Working with Rachel was a delight. Not only does she communicate very well, but she provided valuable insight about our social media platforms and followers. We have much better engagement with our fans and followers, which increased our likes and interaction rates.


  • Event Sold Out Two Years In A Row!

    Rachel worked with me on creating a content marketing calendar and content for the Big Social Media Summit (Big SMS) three years in a row. She is very organized and knows just the right amount of posts on social, email newsletters and content to send.  Her content marketing efforts helping us sell out our event three years in a row!  I am expecting the same for October 2014.

    Rachel was hired to write content for our email newsletter and content for our social platforms. In addition, she had a budget to do advertising on social media. She participated in the event live and after the fact to assure buzz was created before, during and after the event. As a result, our event sold out.

    When I work with Rachel, I have total peace of mind.  I know that she is on target, on time, reliable and delivers over and above the results I expect.

    I trust Rachel totally with her ideas on strategy, marketing and the content used to not only promote our events, but also post on my behalf on social networks. I have been doing social media for 8 years, and I hire Resonance to post on some of my social sites as it saves me time, and keeps my social sites relevant and current. They always post great, engaging content that gets my social properties likes, comments and shares.


  • Increased website traffic, New Lead Generation

    We were experiencing a lack of internal resources to consistently maintain the Ustream blog. So we turned to Resonance Content Marketing to write blog posts on current industry topics while maintaining a consistent tone with the brand. The result is increased website traffic, new lead generation from gated assets on blog, and better educated/qualified leads. And I now have more time to spend on marketing strategy with the confidence that the content we push out is extremely well written and engaging.

    Rachel is an amazing writer and has really managed to create engaging and relevant blog material on topics that aren’t always super interesting. On many occasions, she has been able to quickly turn around one-off requests and the results are always top-notch. She has also helped guide our content strategy based on her expertise in content marketing, which has been a huge asset to our team.

  • Social Media Ranking Better Than Ever!

    We are so happy to have hired Resonance for our social media needs. We spend most of our time serving our clients and studying our field so we can provide the highest quality possible. We no longer worry about our social media, as we have total confidence in the wonderful work Rachel and her team have accomplished.

    Our social media is active, promoted, and is ranking better than ever! People often comment about what they see on our Facebook page. Resonance has added a creative, and artistic twist to our social media that is appealing and captivating to our audience. This has allowed me more time to work with my team and clients, so I can focus on service towards the people that help our business grow.

    I know there will be wonderful content on Facebook, and that Rachel will answer to posts, comments and questions as soon as a comment arrives. I am often impressed at how quickly she responds! Thank you Resonance! I highly endorse Resonance and encourage companies who need social media strategies to work with Resonance! You won’t regret it! 

  • Produced ROI Result

    Form.io needed someone who could grasp the complexities of our product, capture the subtlety of our differentiating value propositions, and convey them in the right voice for an exacting customer audience…. Resonance delivered, by crafting a multi-faceted online content marketing strategy that drove traffic and conversion, producing the ROI result we were looking for….

  • Added 5 figures to my business in less than 4 weeks

    Rachel took the overwhelm and stress out of writing content for my marketing campaign! When I approached Rachel, I was really concerned that I wouldn’t have the time to focus on writing copy for a lengthy marketing campaign that included sales pages, solo emails, newsletters and social media updates. Well, let’s just say I’m glad I hired Rachel because I couldn’t have done it without her support and expertise. I loved how she used my voice and words to craft content that helped me reach and attract my ideal client. As a result of working with Rachel, I added 5 figures to my business in less than 4 weeks, hundreds of new social media followers and exceeded my sales and list building goals! You know your marketing copy is working when you hear someone say, “I see you everywhere”. Thank you Rachel for helping me not only get seen by my ideal clients but get paid!

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